Joya Terms & Conditions

Detailed Description of Goods & Services

Joya Collection is a business in the Jewellery industry that specialises in quality hand-made goods.

Delivery Policy

Subject to availability and receipt of payment, requests will be processed within 3-5 days and delivery confirmed by way of courier.

Return & Refunds Policy

The provision of goods and services by Joya Collection is subject to availability. In cases of unavailability, Joya Collection will refund the client in full within 30 days.

Customer Privacy Policy

Joya Collection shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

Payment Options Accepted

Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Joya Collection bank account, the details of which will be provided on request.

Credit Card Acquiring & Security

Credit card transactions will be acquired for Joya Collection via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to to view their security certificate and security policy.

Customer Details Separate from Card Details

Customer details will be stored by Joya Collection separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to

Merchant Outlet Country & Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).


Joya Collection takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of South Africa and Joya Collection chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.


Joya Collection may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by private company Joya Collection based in South Africa trading as Joya and with registration number 2016/431979/07 and Director Izelle Wagener.

Joya Collection Contact Details

Email:      Telephone: +27 72 189 6241      Address: 45 Paul street, Brackenfell Heights, 7560